Shipping policy

We usually deliver the products in 7 – 10 working days
from the date of order. For queries, WhatsApp +91 70-882 60-882 SHIPPING WITHIN INDIA

Enjoy free shipping within India
when you pay online via UPI, debit card, credit card, Paypal, net banking or
bank transfer. Flat Shipping of Rs.100 on COD orders.

ORDER COMMUNICATION

You will receive order related
emails in two stages.

1. An order confirmation email once
you place the order.

2. A shipment email once the order
is dispatched from our studio to your address. You will be able to track your
order on the website of the relevant courier company through the tracking code
in the second email.

Please ensure someone is there at
the given address to receive your order. Delivery will be attempted two
times before the shipment is returned to our studio. There will be
additional fees for further delivery attempts. Please note that we will be
unable to schedule shipping for orders with incomplete address or wrong
telephone number.

If you desire express shipping,
please write to Support@wagonhorse.com
with subject: EXPRESS SHIPPING, to inquire about the additional charges to your
city.

 

ORDER CANCELLATION

If you wish to cancel your order,
write to us within 24 hours of placing the order at Support@wagonhorse.com

After having placed
their order, customers may cancel their order only if the order has not been
dispatched yet. We do not accept any cancellation on orders after the product
has been dispatched from our warehouse.

In case of
cancellation, there is no credit refund given on the purchase amount, but you
may exchange it for another product(s) of same or higher value by paying the
remainder. You may also opt for credit note that can be redeemed later for any
future purchase on our website with validity of 2 months.

Note: Any delay in
delivery due to unexpected circumstances in transit, order cannot be cancelled.
In case of cancellation no credit refund will be provided.