At Wagon Horse, each product is thoughtfully crafted with attention to detail and care. Please take a moment to read our policy before making a purchase.

Refunds, Returns & Exchange Policy
What are the Terms and Conditions for Returns and Refunds?

Return & Exchange Policy 

  • Products purchased during B2G1, are NOT ELIGIBLE for returns/exchanges. They can only be replaced if there are any manufacturing defects within 7 days.
  • We gladly accept returns, exchanges, or replacements of ONLY unused merchandise within 7 days from the date of delivery.
  • Please note that all products must have their original tags, dust bags, and packaging boxes intact. All items should be unused and in brand-new condition.
  • GIFT BOX is not eligible for returns or exchanges as it is considered a final sale item.
  • Orders with FREE Gifts are not eligible for returns or exchanges as it is considered final sale items.
  • If the product received is either damaged or has a manufacturing defect, contact Customer Service at support@wagonhorse.com  or simply message us on  WhatsApp +91 7088260882 within 48 hours of delivery.
  • The pick-up and delivery of the products will be taken care of by Miraggio.

In Case of Missing Items:

We prioritize ensuring your order reaches you in perfect condition. If, however, an item is found missing from your package, we’re here to assist.

To process your claim for a refund or replacement, please follow these steps:

1.⁠ ⁠Inform us about the missing item within 48 hours of receiving your package.
2.⁠ ⁠Share a clear unboxing video showcasing the condition of the package upon arrival, including the opening process and contents received.

This video will help us investigate and resolve the issue swiftly. Please note that claims submitted beyond the 48-hour timeframe or without an unboxing video may not be eligible for a refund or replacement.
Are any exchange policy?

Exchanges are only applicable in cases of fulfillment errors, such as missing, damages or incorrectly shipped items. Once approved, your exchange will be processed within one week of initiation. Each Wagon Horse piece undergoes a strict quality check before dispatch. Minor variations in texture or color are natural characteristics, not defects. To be eligible for an exchange:

  • The item must be unused, in its original packaging, with all tags and protective wraps intact.
  • You must email us within 3 days of receiving the product.
  • Share an open-box unboxing video as proof.
How to reach out?

Please write to us at support@wagonhorse.com or WhatsApp (+91 70882 60882) with your order details and the issue.

Subject line: RETURNS

Please note:

  • No exchange or return is accepted on discounted items.
  • Products that show signs of use or damage by the customer will not be eligible for return or exchange.

Please note:

  • No exchange or return is accepted on discounted items.
  • Products that show signs of use or damage by the customer will not be eligible for return or exchange.

Wagon Horse holds the right to decline returns that do not meet our policy requirements