At Wagon Horse, each product is thoughtfully crafted with attention to detail and care. Please take a moment to read our policy before making a purchase.
Refunds, Returns & Exchange Policy
What is the refund policy?
We do not offer refunds on orders due to the time, craftsmanship, and effort that goes into each product.
Are any exchange policy?
Exchanges are only applicable in cases of fulfillment errors, such as missing, damages or incorrectly shipped items. Once approved, your exchange will be processed within one week of initiation. Each Wagon Horse piece undergoes a strict quality check before dispatch. Minor variations in texture or color are natural characteristics, not defects. To be eligible for an exchange:
- The item must be unused, in its original packaging, with all tags and protective wraps intact.
- You must email us within 3 days of receiving the product.
- Share an open-box unboxing video as proof.
How to reach out?
Please write to us at support@wagonhorse.com or WhatsApp (+91 70882 60882) with your order details and the issue.
Subject line: RETURNS
Please note:
- No exchange or return is accepted on discounted items.
- Products that show signs of use or damage by the customer will not be eligible for return or exchange.
Please note:
- No exchange or return is accepted on discounted items.
- Products that show signs of use or damage by the customer will not be eligible for return or exchange.
Wagon Horse holds the right to decline returns that do not meet our policy requirements